At Ekta Global Exports, customer satisfaction is our priority. This Refund and Return Policy outlines the terms under which products can be returned or refunds can be requested.

1. Return Eligibility

  • Returns are accepted only for products that are damaged, defective, or incorrect upon delivery.
  • To be eligible for a return, the issue must be reported within 7 days of receiving the product.

2. Conditions for Return

  • Products must be in their original packaging, unused, and in the same condition as delivered.
  • Proof of purchase, such as an invoice or receipt, must be provided to process the return.

3. Refund Process

  • Upon receiving the returned product, we will inspect it to verify the issue.
  • If the return is approved, the refund will be processed within 10–15 business days.
  • Refunds will be issued via the original payment method or as a credit note, as per client preference.

4. Non-Refundable Items

  • Products that have been used or damaged due to mishandling are not eligible for refunds or returns.
  • Returns due to changes in preference or unawareness of import restrictions are not accepted.

5. Shipping Costs for Returns

  • Shipping costs for returns will be borne by Ekta Global Exports if the error is on our part (e.g., defective or incorrect product).
  • In all other cases, the client is responsible for return shipping costs.

6. How to Initiate a Return or Refund

To initiate a return or refund, please follow these steps:

  1. Contact us at ektaglobalexports@gmail.com within 7 days of receiving your order.
  2. Provide details of the issue along with supporting images, if applicable.
  3. Await confirmation and instructions from our support team.

7. Disputes and Resolutions

  • For any disputes regarding refunds or returns, our team will work diligently to find a fair resolution.
  • Ekta Global Exports reserves the right to deny returns or refunds if the terms outlined above are not met.

8. Contact Information

For further assistance with refunds or returns, please reach out to us:

Ekta Global Exports
Email: ektaglobalexports@gmail.com