FREQUENTLY ASKED QUESTION
Please find the frequently asked questions regarding Royal Ruby, our products, and locations below. If you cannot find the answer to your question here, we invite you to contact us by email at info@ektaglobalexports@gmail.com
Our basmati rice has a shelf life of up to 12–24 months when stored in a cool, dry place.
Yes, we provide customized packaging options tailored to meet the requirements of our clients.
We adhere to strict quality standards, including international certifications like ISO, FSSAI, and HACCP, ensuring premium quality.
Our basmati rice is sourced from the finest farms in India, known for their fertile soil and optimal growing conditions.
To enjoy the following benefits, you will need to register an account with us:
- Track your orders and review past purchases
- Request a return or exchange directly from your account
- Add products you love to your Wish List
- Save your favorite shipping addresses for quicker shopping next time.
Please be assured that we take data protection seriously, and your information will only be shared with third parties if they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full.
To reset your password, follow the "Forgotten Password" instructions on the "Sign In" page. Please note that for security reasons, we are unable to send your old password via email.
We accept Debit, Credit Card, and Net Banking. All payments are processed through a secure checkout system provided by Razor pay. If you prefer to place an order by telephone, please contact us.
To find out about delivery options and shipping costs to your location, please refer to our delivery section.
Once you have placed an order, you can only cancel a portion or the entire order if it has not been dispatched. You cannot add additional items or combine orders. Any additional items must be purchased through a separate order.
Please contact CustomerService@royalrubytea.com to request a change or cancellation of your order. We will inform you about the eligibility of your request as soon as possible after receiving it.